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IP Communications solutions have proven value in helping organizations address a host of communications challenges, enabling them to streamline business processes and reduce costs. For years, companies of all sizes have been realizing the benefits that a common IP infrastructure for all voice, data, and video communications can deliver.
Voice over IP (VoIP) refers to a way to carry phone calls over an IP data network, whether on the Internet or an organization's own internal network. IP telephony encompasses the full suite of telephony services enabled by VoIP including the interconnection of phones for actual communications; related services such as billing and dialing plans; and basic features such as conferencing, transfer, forward, and hold. These services might previously have been provided by a private branch exchange (PBX).
Kinetix offers a range of IP Telephony solutions which are cost savers, improve staff efficiency and promote customer satisfaction. These must-have solutions have a variety of benefits, both from an operational cost and a flexibility point of view. Examples of such are:
- Routing of phone calls over existing data networks to avoid the need for separate voice and data networks.
- Integration of communications applications with your e-mail, calendar, and directories, simplifying contact- and information-sharing throughout your organization.
- Providing added protection for sensitive calls and messages through Secure media and transport protocols.
- Setting preferences to have calls forwarded to your chosen devices, providing complete mobility, improving customer response time, and reducing missed calls.
- The possibility to check all types of messages from an e-mail inbox, Web browser, or mobile device, consolidating and simplifying communications.
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